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FREQUENTLY ASKED QUESTIONS
Ordering a Shine Lab candle is a unique experience.
We're here to answer your questions!
How do I create a personalized candle?Creating your own personalized candle with Shine Lab is a breeze! We've made it simple and fun with our interactive candle quiz. Here's how it works: Start by visiting our website and clicking on the "Create Your Candle" button. You'll be guided through a series of questions designed to uncover your unique scent preferences and the ambiance you want to create. Choose from various mood options, such as "Cozy evenings by the fire" or "Sunny days at the beach," and select fragrance families like Floral, Citrus, Woody, and more. Based on your answers, our candle formula team will curate a one-of-a-kind candle blend that perfectly matches your style and mood. You can even give your custom creation a unique name to make it truly yours. Once you've completed the quiz, you'll have the option to add your personalized candle to your cart and proceed to checkout. That's it! Your personalized Shine Lab candle will soon be on its way. It's the perfect way to capture your essence in a beautiful, fragrant candle. Try it out and experience the magic of personalized candle-making with Shine Lab today!
Can I order candles without taking the quiz?Absolutely! While our candle quiz is a fun and personalized way to create your perfect candle, we understand that sometimes you might want a quicker option. That's why we offer a selection of pre-made candle options for your convenience. You can still customize the candle label or keep the default name. It's up to you! Shop our favorite fragrances here. However, we encourage you to give our quiz a try. It's a unique and enjoyable experience that lets you tailor a candle to your exact liking. Plus, it's a fantastic way to discover new fragrance combinations you might not have considered before.
Are Shine Lab candles eco-friendly?Absolutely, eco-friendliness is at the heart of Shine Lab's mission. We're committed to creating candles that not only delight your senses but also leave a positive impact on the environment. Here's how: Sustainable Ingredients: We source our candle materials with a focus on sustainability. Our coconut wax and 100% cotton wicks are carefully chosen to minimize environmental impact. Non-Toxic Formulas: Shine Lab candles are made with non-toxic ingredients, phthalate and paraben free fragrances, ensuring a clean and safe burn for you and your loved ones. Eco-Friendly Packaging: We take pride in our eco-conscious packaging, using materials that are plastic free, recyclable and sustainable. Handcrafted Quality: Our candles are handcrafted with precision and care, reducing waste associated with mass production. Carbon-Neutral Shipping: We partner with carbon-neutral shipping services to minimize the carbon footprint of our deliveries. By choosing Shine Lab candles, you're not only elevating the ambiance of your space but also supporting environmentally responsible practices. Join us in creating a brighter and greener future, one candle at a time. Learn more about our ingredients and sustainability efforts here.
How long does it take to receive my custom candle?After you've completed our fun and interactive candle quiz and personalized your candle to perfection, we swing into action. Our team of artisans handcrafts your unique creation with care and precision. This process typically takes around 3-5 business days, ensuring that your candle is of the highest quality. Once your candle is ready, we'll pack it securely in our eco-friendly packaging and send it on its way. Shipping times may vary depending on your location, but we strive to get your custom candle to you as swiftly as possible. You'll receive a shipping confirmation with tracking details so you can keep an eye on your candle's journey.
What's the Candle ID Number, and how do I find it?The Candle ID Number is your candle's unique identifier, much like a fingerprint that distinguishes it from all others. It's a special code that helps us keep track of your custom creation. You'll find this number on the personal note card of your Shine Lab candle's packaging or on the included label. The Candle ID Number serves multiple purposes. 1. Re-order your custom fragrance blend or share with a friend! It allows us to trace your candle's unique fragrance blend in our data base to re-create the scent you love. 2. It comes in handy if you ever have questions or need assistance with your order. Simply provide us with this number, and we'll swiftly access all the details about your candle.
Do you offer bulk or corporate orders for events?Absolutely! Shine Lab is thrilled to offer customized solutions for bulk and corporate orders, making your special events even more memorable. Whether you're planning a wedding, corporate event, or any occasion that calls for a personal touch, we've got you covered. We can work closely with you to curate the perfect candle creations that align with your event's theme, style, and ambiance. From selecting fragrances to designing labels, we ensure every detail reflects your unique vision. When you choose Shine Lab for bulk or corporate orders, you're not just getting exceptional candles; you're also receiving a seamless and personalized experience that adds a touch of magic to your event. Reach out to us today to discuss your requirements, and let's create something extraordinary together!
How do I care for my Shine Lab candle?Caring for your Shine Lab candle is as simple as enjoying its warm glow. To make the most of your candle's life and fragrance, here are a few tips: On the first burn, allow your candle to create an even melt pool across the entire surface. This sets the stage for a consistent burn in the future. Trim the wick to approximately 1/4 inch before each use to prevent excessive smoke and maintain a clean burn. Keep your candle away from drafts to ensure an even burn and prevent sooting. Always place your candle on a heat-resistant surface and never leave it unattended while burning. When your candle has about 1/2 inch of wax left, it's time to bid farewell. This prevents the container from overheating. Following these simple steps will help you enjoy your Shine Lab candle to the fullest, creating a cozy and inviting ambiance in your space. Check out our journal to learn tips, tricks, and news about Shine Lab & the world of candles.
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