FAQs

Ordering a Shine Lab candle is a unique experience.

We're here to answer your questions!

When should I expect my order?


Our current production time is about 1-2 weeks from the order submission date. Each candle is customly curated and handmade for each customer. We will send you updates once you candle has been made and when it is shipped. If you need the candle by a specific date/event, please email us and we can do our best to accommodate.




I am ordering a candle as a gift, what is the best way to go about the ordering process?


Shine Lab candles make great gifts! You can either take the quiz for your friend and ship to their address or send them a pre-paid e-giftcard which allows them to take the quiz themselves. Select the option in the candle quiz when prompted.




What does my candle ID number mean?


Each candle has its unique candle ID number. This ID number is based on the fragrance and ingredient formula curated for you based on your quiz answer. If you really like your candle scent or a specific Shine Lab candle scent from another candle, you can input the ID no. in the order form to automatically reorder the candle formula. You can always edit the label / candle name on your new orders.





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